For U.S. domestic orders, we use USPS First Class Mail for orders of 1 bottle because it's less than 1lb, and USPS Priority Mail for most other shipments and UPS Ground for larger boxes. These are the fastest reasonably priced shipping services, promising—but not guaranteeing—delivery in 2 to 3 business days for USPS Priority Mail and 2 to 5 days for UPS.
For international orders, please allow 15 - 21 business days for delivery. Some countries levy customs duties which will be passed on to the recipients by the courier usually with a paper notice. It is your responsibility to pay the duties before the package will be released. However, sometimes this process does not occur and the package is delivered without any charges.
Neither carriers nor 50Hertz can guarantee delivery of your order by a certain date. But if your package is not delivered by the date promised by the carrier, we want to hear from you. We can check the tracking information the carrier provides for you. That information is also available to you in the shipping confirmation email. Sometimes the carriers update the delivery status prematurely due to their daily delivery quota. Usually packages are delivered within a day or two after that. If your order does not arrive in a reasonable time—or if it arrives damaged—we will replace it right away at no cost to you.
It is our intention to reflect the true cost of the product itself. The rates we charge for shipping are less than the actual cost of shipping, and we subsidize the rest, particularly for shipments to the West Coast and beyond. We promise that shipping is not a revenue line for us, but a rather large expense.